If you want your community manager or leasing agent to sell, connect, and convert differently than the competition – this is the training you need.
We borrow the best of hospitality and integrate the “voice” of the leasing customer to our delivery.
Our foundational course covers:
-Success comes from Listening – not Presenting.
-Value Propositions vs. Unique Selling Propositions
-Keys to Building Rapport (interpersonal)
-Keys to Building Rapport (social media)
-Leading Question Strategy (opposite of presenting)
-Online Netiquette (gaining a property visit)
-Phone Etiquette (gaining a property visit)
-The Property Visit (strategy, tactics, best-practices)
-Nurturing a lead Opportunity (follow-up strategies)
-Closing Strategies
-Retention Strategies
Let our team discuss your unique property needs and design a training program both for your sellers and and your target leasees.
For more information on multifamily property solutions, email us at results@bydesigntraining.com
